Shipping & Returns
SHIPPING WITHIN SOUTH AFRICA
Free shipping on orders over R900.00.
R80.00 shipping fee on orders under R900.00.
Your order should arrive in 3-5 working days. Pre-order lead times do not include shipping lead time.
During promotions/sales, please allow for minor delays. Every order is important to us - we hope you feel the love when unboxing :)
We send parcels from Monday to Friday during working hours (this excludes South African public holidays).
We cannot deliver to a PO Box and will require a physical address to fulfil the order.
INTERNATIONAL SHIPPING – For USA, Europe & the U.K.
If the delivery address is in the USA, Europe or the UK a flat shipping rate of R550 will be charged.
INTERNATIONAL SHIPPING – Rest of the World
If you would like to order from a country outside of the US, Europe and UK please email the details of your order and your delivery address to hello@goldbottom.co.za and we will provide a quotation.
INTERNATIONAL SHIPPING INFORMATION
For the USA, Europe and UK your order should arrive within 14 working days depending upon destination and customs.
Once your parcel has been sent you will receive a tracking number to the email provided when ordering.
The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders shipped outside South Africa may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.
Additional charges for customs clearance must be fulfilled by the recipient; Gold Bottom Africa has no control over these charges, nor can it predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
We send parcels from Monday to Friday during working hours (this excludes South African public holidays).
We cannot deliver to a PO Box and will require a physical address to fulfil the order.
RETURNS
At Gold Bottom Africa, we pride ourselves on quality. We thoroughly check all our products before shipping them to you.
You may return our clothing products for ‘change of mind reason’ within 14 days of receiving your order for a credit note, exchange or a full refund.
The item(s) must have been sold on our online store. Gold Bottom merchandise purchased at independent stores must be returned to the store where it was purchased.
To arrange a return, please e-mail hello@goldbottom.co.za.
Item(s) must then be returned to us within 14 days of the return authorisation, and must be unused and in a perfect re-sellable condition, with all tags etc attached and no stains, marks or, stretching or signs of wear.
Returns outside of this 28 day timeframe will not be accepted (14 days to request + 14 days to return = 28 days).
The buyer is liable for all shipping fees if you are returning your item(s).
Shipping costs are non-refundable. In the case that you qualified for free shipping, an amount of R80 for shipping will be deducted from your refund amount.
Only full priced items may be returned, sale items are final.
Regrettably we cannot offer returns on international orders. This is due to the customs charges levied upon us to re-import the goods to South Africa.
Please allow 5-10 working days for the refund to process.
If you have requested any alterations and measurement changes to the item(s) you have ordered, you will not qualify for a return.